(EXTENDED RETURNS UNTIL JAN 3RD 2024) You are welcome to make your return up to 14 days from the day you received your order.  You can expect it to take up to 14 days from the date you have sent your return until our warehouse has received it. Thereafter it can take us 2-6 days to register and process your return. If you have paid by card, it may take 3-5 banking days until the money is available on your card again.

If an item is returned because of a complaint it will be repaired or exchanged for a new product, at no extra cost. If you want to make a complaint, please email us at hello@mulicollection with pictures of the defect. Muli Collection does not replace damages that are caused by improper use (please read our care instructions), loss or accidents.

Read more and register your return here

Click here to get the correct information depending on your current location.

We offer free exchanges if you want to change the size of the product. If you want to change color or product, please make a return and place a new order.

We do not offer free returns, the cost of the return will be withdrawn from the refund. The cost for the return shipment depends on where you’re located. Click here to find the correct information depending on your country.

No, we do not. The shipping fee added when placing an order is a fee to cover the service the transportation company provides when delivering a package and is therefore not refundable. The Shipping cost to you is not refundable either.

You cannot return different orders in the same package as we may not be able to trace the products back to a specific order. If information is missing, your refund may be withheld.

If you want to make a complaint, please go to our Return Portal Muli Collection does not replace damages that are caused by improper use (please read our care instructions), loss or accidents.