Frequently Asked Questions

Below we have collected some common questions you might want to have answers on.

If you want to make a return, exchange or reclaim - go to our Return Portal

If you still have some unanswered questions please contact us at


Where is my order?

I have not received my order confirmation?

Can I change / cancel my placed order?

Can I change my delivery address?

What currency is your order in? What payment methods can I use?

Will I be charged customs and import duties?

I would like to remove/add a product to my order, can I do that?


What is your return policy?

Can I exchange my order/size?

Do you offer free exchanges?

How much does a return cost?

Do you refund shipping costs?

Can i return different orders in the same package?

How do I file a product complaint?


Where do you ship from?

What shipping options do you provide?

How long will it take for my order to arrive?

How much does the shipping cost?


Can I order just one earring?

Do you have a physical store?