Once your order has been shipped you will receive an email with a tracking number, please use this to track your order.

Orders shipped within Sweden normally take 1-3 business days. Orders shipped internationally normally take 1-5 business days depending on shipping method.

Please check your junk/spam folder. If you have not received your order confirmation the day after a purchase, please contact our customer service at hello@mulicollection.com, and we will send it to you.

We’re quick at processing your orders, please contact our customer care immediately at hello@mulicollection.com with your cancellation request details included in the email. If your order already has been processed the changes and cancellations cannot always be fulfilled. Make sure to check that the item(s) in your cart and your shipping address are both correct before order.

We’re quick at processing your orders, please contact our customer care immediately at hello@mulicollection.com and we will do our best. Once the order is processed we’ll no longer be able to change your delivery address.

Prices are shown and charged in either SEK, NOK, EURO and USD. 

We accept payments with Credit Cards, PayPal and Klarna.

Customs & Imports duty charges do not apply to customers Sweden, European Union or Norway. We are not responsible and do not pay for the costs (ex. customs and VAT) that may occur when sending you a product or when we receive a return from a country outside of the EU (exkl Norway). Please be aware that you might be required to pay Customs & Import duties when you accept delivery of the items from your courier.

We do not pick up returns with VAT or customs charge. If you are unsure how to declare your return/defect item please contact us at hello@mulicollection.com before returning your item.

We cannot add or remove a product from an already placed order. You are welcome to place a new order.