RETURNS, EXCHANGES & RECLAIMS
Sweden
WHAT YOU NEED TO KNOW
You are welcome to make your return up to 14 days from the day you received your order. The cost of a return within Sweden is 30SEK/3EUR and will be deducted from the order amount once we receive your return. We do not offer free exchanges. If you wish to change your item for a different color or size, please return your unwanted item and place a new order.
You can expect it to take up to 14 days from the date you have sent your return until our warehouse has received it. Thereafter it can take us 2-6 days to register and process your return. If you have paid by card, it may take 3-5 banking days until the money is available on your card again.
ADVENT CALENDAR
The Advent Calendar and its products are not refundable once the sealing is broken.
HOW DO I MAKE A RETURN?
Register your return via our return portal below.
When you have registered your return you will receive an email with a return label/ QR Code and info on how to send your order back to us.
HOW DO I MAKE AN EXCHANGE?
You can change the size of a product for free of charge trough our RETURN PORTAL. It is not possible to exchange to another color or another item. In this case please return your unwanted item and place a new order.
HOW DO I MAKE A RECLAIM?
If you want to make a complaint, please go to our RETURN PORTAL. If the complaint is accepted we will exchange it for a new product. Muli Collection does not replace damages that are caused by improper use (please read our care instructions), loss or accidents.
WHAT HAPPENS IF I REGRET MY ORDER?
If you have regretted your purchase after the package has been sent from us, you must collect the package and then return it. If the package is not picked up, it will automatically be registered as uncollected and then be debited.
WHAT HAPPENS IF I DO NOT PICK UP MY PACKAGE?
The package is located at a pick up point for 7 days before it gets returned to us. Once we have received your parcel you will receive an email with a return confirmation. For all packages that are not collected, you will be charged for the shipping cost, return shipping and a fee of 200SEK (equivalent to the costs of handling fees, as well as pickup of return packages at agents).
European Union
WHAT YOU NEED TO KNOW
You are welcome to make your return up to 14 days from the day you received your order. The cost of a return within the EU is 8EUR and will be deducted from the order amount once we receive your return. We do not offer free exchanges. If you wish to change your item for a different color or size, please return your unwanted item and place a new order.
You can expect it to take up to 7 days from the date you have sent your return until our warehouse has received it. Thereafter it can take us 2-6 days to register and process your return. If you have paid by card, it may take 3-5 banking days until the money is available on your card again.
ADVENT CALENDAR
The Advent Calendar and its products are not refundable once the sealing is broken.
HOW DO I MAKE A RETURN?
Register your return via our return portal below.
When you have registered your return you will receive an email with a return label/ QR Code and info on how to send your order back to us.
HOW DO I MAKE AN EXCHANGE?
You can change the size of a product for free of charge trough our RETURN PORTAL. It is not possible to exchange to another color or another item. In this case please return your unwanted item and place a new order.
HOW DO I MAKE A RECLAIM?
If you want to make a complaint, please go to our RETURN PORTAL. If the complaint is accepted we will exchange it for a new product. Muli Collection does not replace damages that are caused by improper use (please read our care instructions), loss or accidents.
WHAT HAPPENS IF I REGRET MY ORDER?
If you have regretted your purchase after the package has been sent from us, you must collect the package and then return it. If the package is not picked up, it will automatically be registered as uncollected and then be debited.
WHAT HAPPENS IF I DO NOT PICK UP MY PACKAGE?
The package is located at a pick up point for 7 days before it gets returned to us. Once we have received your parcel you will receive an email with a return confirmation. For all packages that are not collected, you will be charged for the shipping cost, return shipping and a fee of 218€ (equivalent to the costs of handling fees, as well as pickup of return packages at agents).
International (including Norway, UK and switzerland)
WHAT YOU NEED TO KNOW
You are welcome to make your return up to 14 days from the day you received your order. You will find all the information you need to proceed with your return by downloading the return label below. The cost of an international return is at your own expense.
You can expect it to take up to 14 days from the date you have sent your return until our warehouse has received it. Thereafter it can take us 2-6 days to register and process your return. If you have paid by card, it may take 3-5 banking days until the money is available on your card again.
If an item is returned because of a complaint it will be repaired or exchanged for a new product, at no extra cost. If you want to make a complaint, please email us at hello@mulicollection with pictures of the defect. Muli Collection does not replace damages that are caused by improper use (please read our care instructions), loss or accidents.
ADVENT CALENDAR
The Advent Calendar and its products are not refundable once the sealing is broken.
HOW DO I MAKE A RETURN?
Send back your products to our address by downloading the return label below.
RETURN LABEL LINK
HOW DO I MAKE AN EXCHANGE?
If you wish to change your item for a different color or size, please return your unwanted item and place a new order.
RETURNING FROM A NON EUROPEAN COUNTRY?
Customs & Imports duty charges do not apply to customers in Sweden or European Union.
We are not responsible and do not pay for the costs (ex. customs and VAT) that may occur when sending you a product or when we receive a return from a country outside of EU. Please be aware that you might be required to pay Customs & Import duties when you accept delivery of the items from your courier.
(Make sure to declare your returning package as a return at the Post Office. We do not pick up returns with VAT or customs charge. If you are unsure how to declare your return/defect item please contact us at hello@mulicollection.com before returning your item)
WHAT HAPPENS IF I REGRET MY ORDER?
If you have regretted your purchase after the package has been sent from us, you must collect the package and then return it. If the package is not picked up, it will automatically be registered as uncollected and then be debited.
WHAT HAPPENS IF I DO NOT PICK UP MY PACKAGE?
The package is located at a pick up point for 7 days before it gets returned to us. Once we have received your parcel you will receive an email with a return confirmation. For all packages that are not collected, you will be charged for the shipping cost, return shipping and a fee of 200SEK (equivalent to the costs of handling fees, as well as pickup of return packages at agents).